Terms & Condition Of Our Services
Multiple Revisions and Customization Requests
We value your feedback and understand that small creative or content adjustments may be needed during the process.
Here’s how it works:
👉 If you request minor improvements (for example, headline changes, icon updates, or small content edits), these are covered within the free customization limit included in your plan.
👉 If you require additional revisions beyond that limit, it’s absolutely possible. To maintain clarity and balanced workflow, extra customization hours may incur a small additional fee. This helps ensure expectations remain transparent and fair for both sides.
Customization Policy
Our landing pages, websites, and creatives come with a reasonable number of customization options, as defined in your selected plan.
These are designed to keep your brand aligned with marketing goals while allowing flexibility for your preferences.
A Change Request refers to modifications within the existing design structure — such as adjusting sections, adding content, or refining layout elements.
However, major redesigns or theme overhauls are not included as standard change requests.
Spelling or grammar corrections are excluded, while any creative or content improvements count as a change.
By default, all plans include 2 hours of complimentary customization per single service (unless otherwise mentioned in your offer).
In our experience, over 90% of business owners find this sufficient for their requirements.
If additional time is needed, our standard rate is ₹1,000 for every 2 hours of work.
(Charges may vary slightly based on complexity and scope.)
Creative Design – Quality Upgrade Options
The visuals and images we use for campaigns and social media posts follow a standard professional design approach.
If you require more high-end, visually rich images, you can opt for our Premium Creative Package — 15 premium-quality images at ₹10,000.
We usually recommend this upgrade only for brands with a long-term or higher marketing budget.
If your monthly marketing budget is below ₹1 lakh, we generally advise prioritizing ad strategy and campaign optimization over design upgrades — ensuring every rupee delivers measurable value.
Service Included:
Our services include everything explicitly mentioned in our offerings. Any additional work not listed will be considered outside the scope and may incur charges based on an hourly rate starting at ₹1,000 per hour. Please note that these charges may vary depending on the nature and complexity of the work category.
Example: If you request the addition of extra pages to your website that were not initially discussed or included in the project scope at the time of onboarding, an additional charge of ₹2000 per page will apply.
Yearly Hosting Charges:
After the first year, you will need to pay yearly hosting & domain renewal fees, which cost 6000 / year.
No Refunds :
Once payment is made, there are no refunds.
Preferred Tools :
We use tools and platforms that align with our expertise to deliver effective and efficient digital marketing results. These tools help us maintain accuracy, speed, and performance in our work.
If you prefer that we use specific tools of your choice, please note that additional charges may apply. This is because we would need to invest extra time in learning, adapting, or integrating those tools into our workflow. In certain cases, if we find the tool unsuitable or not aligned with our working process, we reserve the right to decline its usage
Express Delivery:
Express delivery is not included in the package. If you need the work done urgently, there’s an extra charge of applicable as per work requirement and time urgency
Video / Reels Creations :
Video creation or reel creation for ads or social media is not included in our package.
If our plans mention that videos or reels are included, please note that these will be template-based and created using stock images or stock video clips. They will not include professional videography or custom shoots unless such services are specifically mentioned and defined in the plan or offer
Not Responsible for Results:
We can’t guarantee results, as digital marketing depends on many factors beyond our control.
Timely Payment Policy:
Payments must be made on the agreed schedule. If payments are delayed, we reserve the right to pause your marketing.
Storage Limit for Websites/Landing Pages :
The websites or landing pages we provide have a storage limit of up to 1GB. For reference, all the sample websites we’ve shared with you are under 500MB, ensuring efficient and optimized performance within this limit.
Beyond 1 GB of storage, additional space can be purchased if needed — starting from 25 GB at ₹3,000. This option is mainly useful for businesses that need to upload large files or online courses. In most cases (about 98% of small businesses), the standard 1 GB storage is sufficient.
Landing page / Website Design and Creative Decisions:
The design elements and image creatives for your landing pages and ad copies are selected based on our marketing strategy to ensure they align with and resonate with the target audience. While we can provide a few alternative options this may or may not be include additional fee, the final decision regarding colors and designs remains with us to maintain consistency and effectiveness in reaching the desired audience.
Reference Samples for Website and Landing Pages:
We have provided you with samples of websites and landing pages to serve as a reference. These samples align well with their respective businesses in terms of design, content, and color themes. However, your upcoming creatives and designs will be tailored specifically to your audience and market needs. While these references can guide the overall structure and aesthetics, our focus will be on creating a unique and effective digital presence that resonates with your target customers.
Website / Landing Page Modification:
The appearance and structure of website are created using templates and themes. We can make adjustments like updating content, adding or removing pages, and modifying existing information. However, if you request changes that require altering the underlying theme or template itself, those modifications fall outside our standard services.
Any such changes will be discussed based on your specific customization requirements. Typically, these types of modifications cost between ₹5,000 and ₹10,000. However, if the changes involve setting up or modifying automation-based marketing activities, the cost may range between ₹15,000 and ₹25,000, including platform charges. The final pricing will depend on the overall complexity and scope of the work.
Hosting and Website Access Policy
Our standard website plan includes fully managed hosting under our own agency server. This setup is ideal for proprietorships and LLP based businesses that prefer a hassle free experience. We take care of server management, security, backups, performance monitoring, updates, and overall technical maintenance to ensure smooth and uninterrupted website operation.
Under this default arrangement, website server infrastructure is managed by us as part of the service. Direct server level access is not provided in default plan, as the environment is centrally maintained for stability and security.
If you require root-level access to the website, this can be arranged under an additional service fee. We recommend discussing the scope in advance to confirm the applicable charges. The fees are nominal and vary depending on the website size and overall complexity.
Website access for content management is provided through the CMS login system, such as admin level access. This allows you, your team, another agency, or a freelancer to manage content, blogs, or updates
This level of access is generally sufficient if you plan to learn and manage the website independently, collaborate with another agency or consultant, create backups for migration, or implement marketing activities.
We recommend discussing this clearly in advance to ensure proper coordination. There is no additional charge from our side for providing this level of access. However, certain responsibilities apply to the person receiving access, and these will be shared beforehand.
Please note that this sharable website admin access is available only when you purchase our dedicated website solutions service, which more likely cost between 10000 – 20000 range and sold as website development service. It is not applicable when website or landing page development is provided as an add-on to other primary services.
If at any point you wish to shift website or transfer management, we will support a smooth and professional transition process.
Domain Access Policy
By default, the domain is managed under our care as part of our standard website plan and marketing. This arrangement is especially suitable for proprietorships and LLP based businesses that prefer a hassle free setup, where we handle security, renewals, technical management, and uninterrupted maintenance on their behalf. While we manage the domain, you always remain the legal and rightful owner.
If you prefers to keep the domain under your direct control and are ready to take responsibility for renewals, access, and technical coordination through your end, that option is fully available, this requires a additional fee to integrate your domain with our server for website or landing page development, Please note that when the domain remains under your control, any issues related to domain downtime, DNS errors, or other domain-level disruptions will be your responsibility. In such cases, the website or landing pages may not function properly, and resolving those domain-related issues will need to be handled from your end.
At any point, if you wish to transfer domain management or move to another agency, you have complete authority to request access, and we will ensure a smooth and professional handover process.
Web Page / landing page deactivation when made as add on
This term applies specifically to our paid advertising services, including Facebook Ads and Google Ads. When Web / Landing pages created solely for promotional or campaign purposes remain active only while the associated ad campaigns are running. If the campaigns are paused or concluded while our mentioned service period ends, the landing page will also be removed from online.
This condition does not apply in cases where website development services have been separately discussed and paid for. It applies only when we are engaged for marketing or advertising services without a separate agreement or payment for website development.
Adherence to Our Terms and Conditions:
Our work is guided by the terms and conditions we set, regardless of suggestions from you, your business partners, family members, or comparisons with services offered by other providers. Our approach is designed to deliver the best results and maintain the efficiency of our process.